This project was initiated to redesign the existing payment portal to improve user trust and confidence in submitting payment details, addressing concerns about the previous interface’s professionalism and clarity. Working within the constraints of an older version of the Zuora application—which also powered a separate new online purchasing area—I partnered with the UX designer, who led the development of the overall user journeys and flows, while I focused on refining the detailed interaction patterns and ensuring consistency with design standards.
From the beginning, I collaborated with developers to understand and work within the platform’s technical limitations, and worked closely with the project manager to keep milestones on track and aligned with business priorities. My efforts targeted key UX issues, including clarifying payment steps, consolidating redundant workflows, and simplifying error handling for a smoother, more consistent experience. I also updated payment forms for customers who still purchased through sales teams, creating a cohesive and trustworthy experience across purchase channels.
Throughout the process, I coordinated with stakeholders to balance regulatory compliance, usability improvements, and technical constraints. The resulting redesign delivered a clearer, more trustworthy, and user‑friendly payment portal—all while accommodating legacy platform limitations and supporting the company’s evolving business needs.
ConstructConnect
Miro whiteboards
Taskflows
Collaboration
Figma
